Shipping Policy

Payment Method

1. Online credit card (VISA, MASTER, and JCB accepted)

2. Bank transfer (please pay within 3 days)

3. Cash on delivery

Shipping Method

Home delivery: Hsinchu Logistics (Taiwan main island only)

Convenience store: 7-Eleven, FamilyMart (stores on Taiwan's main island and outlying islands)

Delivery time / area

Home delivery

Delivery time /1-3 days

Applicable area / Taiwan main island

Convenience store pickup

Delivery time /2-5 days

Applicable area / Taiwan main island

Post (outlying islands)

Delivery time /3-5 days

Applicable area / Taiwan outlying islands

Shipping information

Orders ship about 1-3 business days after being placed, excluding holidays

Delivery hours are Monday to Friday, 10 am to 6 pm; no deliveries are scheduled on Saturdays and Sundays

Shipping may be delayed during holidays when order volume is high or due to force majeure such as natural disasters

If you choose [Home delivery]: actual delivery depends on the routes arranged by the delivery driver

If you choose [Convenience store]: please watch for the arrival text message and pick up your order within seven days of arrival. Please do not leave it uncollected without reason; any shipping fee losses caused will be borne by the customer

Invoice

The invoice is included with the shipment / sent by post

Return and exchange notes

Returned items must be unused and free of stains or malfunctions not caused by manufacturing defects. The 7-day appraisal period under the Consumer Protection Act is only for you to consider and confirm whether the product meets your needs; it is not a trial period. Where this store has advised you to, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.

Returns cannot be accepted in the following cases:

1. The 7-day appraisal period has passed.
2. The item has been opened and used, or damaged through human factors, such as stains, malfunction, damage, wear, abrasions, scratches, or dirt.
3. The returned item's packaging is damaged or incomplete, or the invoice or accessories are missing.
4. Malicious or bulk returns.

Return process

Contact customer service → confirm the item can be returned or exchanged → prepare the complete item and invoice → provide pickup time, contact details, and address → the logistics company we appoint will collect it.

Returns & Exchanges

Product appraisal period

Except for products to which the 7-day appraisal period does not apply under the Guidelines on Reasonable Exceptions to the Right of Rescission in Distance Sales (such as perishable foods or foods with a short shelf life that is about to expire at the time of return/cancellation, customized products, current newspapers, periodicals or magazines, opened audio-visual products or computer software, game point cards, other point cards, and opened personal hygiene products), you have a 7-day appraisal period starting from the day the product arrives in your hands (7 days including holidays).

If you need to return an item, please contact customer service within 7 days of receiving it and provide your name, order number, contact phone number, the name of the item being returned, and the reason and photos for the return. Customer service will help you with the return or exchange after receiving them.